Legal
Privacy Policy
Last updated: 7 June 2026
This Privacy Policy explains how ACCENT INSURANCE AGENCIES PTE LTD collects, uses, discloses, stores and protects personal information in connection with our website, enquiries, insurance agency services, financial planning service support, policy reviews and claims-related assistance.
ACCENT INSURANCE AGENCIES PTE LTD is an insurance agency operating in Singapore. Our registered office is at 110 Anson Road, 31-01 International Plaza, Singapore 79903. You may contact us at support@accentciespte.com or +65 94935023.
1. Scope of this Policy
This Policy applies to personal information collected through accentciespte.com, email, telephone calls, online forms, in-person appointments, document submissions and other communications with us. It also applies when you ask us to review a policy, compare insurance options, assist with claims documentation or respond to general insurance and financial planning service enquiries.
This Policy does not apply to third-party websites, insurers, service providers or external platforms that may have their own privacy policies. If you are redirected to another website or service, you should review that party’s privacy notice before submitting personal information.
2. Personal Information We May Collect
Depending on the nature of your enquiry or service request, we may collect information such as your name, email address, phone number, residential or business address, occupation, company details, identification information, policy numbers, insurance documents, claim details, family or dependant information, financial planning details and other information you choose to provide.
For business insurance enquiries, we may collect information about your company, premises, employees, assets, operations, contracts, risk exposure and insurance history. For claims-related support, we may collect incident descriptions, supporting documents, correspondence with insurers, photographs, invoices, medical documents or other claim evidence where relevant.
3. How We Collect Information
We may collect personal information directly from you when you complete a form, send us an email, call us, attend an appointment, submit documents or communicate with us through the website. We may also receive information from insurers, authorised representatives, business partners, professional advisers or other parties where you have authorised the disclosure or where it is reasonably necessary for the requested service.
Our website may also collect limited technical information such as browser type, device information, pages visited, approximate time of visit and cookie preferences. This helps us maintain website functionality, understand basic usage and improve the experience for visitors.
4. Purposes for Using Personal Information
We may use personal information to respond to enquiries, arrange consultations, conduct policy reviews, compare insurance options, support financial planning conversations, assist with claims documentation, maintain client records, communicate with insurers, provide renewal reminders, respond to complaints and comply with legal, regulatory or administrative requirements.
We may also use your information to verify details, prevent fraud, manage internal administration, improve our service quality, keep records of advice discussions and contact you about matters connected to your enquiry or existing service relationship with us.
5. Consent and Accuracy
By submitting personal information to us, you confirm that the information is accurate to the best of your knowledge and that you are authorised to provide it. If you provide information about another person, such as a family member, dependant, employee, director or authorised representative, you should ensure that you have the necessary consent or authority to do so.
Please inform us promptly if your contact details, policy information or other relevant information changes. Accurate information helps us provide appropriate support and reduces the risk of delays when dealing with insurers or claim-related matters.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our services or respond to your request. Recipients may include insurers, underwriting representatives, claims handlers, professional advisers, technology service providers, administrative support providers, regulatory bodies, government agencies or other parties authorised by you.
We do not sell personal information. We only disclose information where there is a legitimate service, administrative, legal or regulatory reason to do so, or where you have requested or authorised the disclosure.
7. Insurance and Claims Documents
Insurance and claims documents may contain sensitive personal, financial, health or business information. When you send such documents to us, we use them for the specific purpose of reviewing cover, preparing service notes, assisting with claims documentation, communicating with relevant parties or maintaining records connected to your request.
You should avoid sending unnecessary information. Where possible, provide only the documents and details relevant to the enquiry, review or claim issue you want us to assist with.
8. Protection of Personal Information
We take reasonable administrative, technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These steps may include access controls, secure storage practices, internal handling procedures and limiting access to persons who need the information for legitimate work purposes.
No method of transmission or storage is completely secure. While we aim to protect personal information responsibly, we cannot guarantee absolute security of information transmitted through email, online forms or other electronic channels.
9. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide ongoing service, maintain business records, respond to enquiries, manage claims or renewals and comply with legal, regulatory, accounting or operational requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to any applicable recordkeeping obligations.
10. Access and Correction Requests
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before processing such a request. In some situations, we may be unable to provide access to certain information, for example where disclosure would affect another person’s privacy, legal privilege, confidential business information or applicable legal restrictions.
To submit an access or correction request, contact us at support@accentciespte.com and include enough detail for us to identify the relevant records.
11. Withdrawal of Consent
You may withdraw consent for certain uses or disclosures of your personal information by contacting us. Please note that withdrawing consent may affect our ability to provide services, continue a policy review, communicate with insurers, assist with claims documentation or respond fully to your enquiry.
We will explain the likely consequences of withdrawal where reasonably practical and will process your request in accordance with applicable requirements.
12. Marketing Communications
We may send service-related communications such as appointment confirmations, renewal reminders, document requests or updates connected to your enquiry. We may also send marketing or informational communications where permitted and appropriate.
You may ask us to stop sending marketing communications at any time by contacting support@accentciespte.com. Service-related messages may still be sent where necessary to complete a request, manage an existing matter or meet recordkeeping obligations.
13. International Transfers
Some service providers, technology systems, insurers or administrative tools may store or process information outside Singapore. Where personal information is transferred overseas, we will take reasonable steps to ensure that appropriate safeguards are considered, consistent with the nature of the information and the purpose of the transfer.
14. Website Analytics and Cookies
Our website may use cookies, local storage or similar technologies to remember cookie choices, support website functionality and understand general usage. More details are available in our Cookie Policy.
15. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, operational practices or applicable requirements. The updated version will be posted on this page with a revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
ACCENT INSURANCE AGENCIES PTE LTD
110 Anson Road, 31-01 International Plaza, Singapore 79903
Email: support@accentciespte.com
Phone: +65 94935023